Contact us
Our working hours are 10 AM to 7 PM, Monday to Sunday.
Before reaching out, you can check out our FAQs below to get a faster resolution to your query.
Office Address:
IndyGood
1, Nagras Road
Aundh, Pune-411007
(Maharashtra)
Email: care@indygood.com
Contact Number: 8010245198
Frequently Asked Questions
Shipping
Where do you ship?
We deliver across India and internationally. Enjoy free delivery on all orders within India! Once you complete your order on our website, we ensure it is dispatched within 24 hours. Delivery timelines vary from 1 to 5 days, depending on your location.
How long will it take to deliver my order?
All orders are shipped within 24 hours from our warehouse.
Once your order is dispatched, we will send you an email with the link to track your order.
How can I track my order?
Once your order is shipped, we will send you an email with a tracking link, allowing you to monitor the status of your delivery.
What are the shipping charges?
At IndyGood, we prioritize customer satisfaction with our shipping policy:
Domestic Shipping (India): We offer complimentary free delivery across all of India. Our commitment is to bring your favorite products to your doorstep without any additional shipping costs.
International Shipping: For orders outside India, shipping charges will be calculated based on the actual delivery costs. The exact shipping fee will be transparently displayed during the checkout process, ensuring you know the precise expense before finalizing your purchase.
We strive to make your shopping experience as convenient and cost-effective as possible. If you have any specific questions about shipping to your location, please don't hesitate to contact our customer support team.
Orders & Payments
Why are some products out of stock?
At IndyGood, we work diligently to maintain a consistent inventory of all our products. However, occasionally, items may temporarily become unavailable due to unexpected circumstances such as:
- Sudden spikes in customer demand that exceed our initial forecasts
- Temporary supply chain disruptions or manufacturing challenges
- Seasonal fluctuations in product popularity
Rest assured, if a product is displayed on our website, it means we are actively working to restock it as quickly as possible. Our team is committed to minimizing out-of-stock periods and ensuring you can access the products you need.
For the most up-to-date information on product availability, we recommend:
- Checking our website regularly
- Signing up for back-in-stock notifications
- Contacting our customer service team for specific inventory inquiries
- We appreciate your patience and understanding as we work to keep our shelves fully stocked.
How fresh will the products be on delivery?
What are the modes of payment?
Why is COD not accepted?
Returns & Refunds
How can I return my order?
How will the refunds be processed?
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Quick links
- Frequently Asked Questions
- Contact Us
- View Catalog
- New Arrivals
- Bestsellers
- Customer Reviews
- YouTube
© 2024,The State Plate.
How fresh will the products be on delivery?
At our company, freshness is our top priority. We take pride in preparing all Sweets, Bakery items, Namkeens, and Organic products on the very day of dispatch. Our commitment to quality means we carefully pack the most freshly prepared items to ensure you receive products at the peak of their flavor and quality.
We meticulously plan our production and packaging process to maximize the shelf life of our products. This approach gives you ample time to enjoy and savor each item after delivery, ensuring you experience the full taste and quality of our freshly made goods.
From the moment of preparation to the instant it reaches your doorstep, we work hard to preserve the freshness that makes our products special.
What are the modes of payment?
Why is COD not accepted?
Returns & Refunds
How can I return my order?
How will the refunds be processed?
Subscribe to our emails
Be the first to know about new collections and exclusive offers.
Quick links
- Frequently Asked Questions
- Contact Us
- View Catalog
- New Arrivals
- Bestsellers
- Customer Reviews
- YouTube
© 2024,The State Plate.
What are the shipping charges?
At IndyGood, we've designed our shipping policy to delight our customers:
Domestic Shipping (India)
We're proud to offer free delivery across all of India. There are no additional shipping costs for our domestic customers. We want to ensure your favorite products reach you effortlessly and affordably.
International Shipping
For customers outside India, shipping charges will be calculated based on actual delivery costs.
Our goal is to make your shopping experience as smooth and cost-effective as possible. If you have any specific questions about shipping to your location, our customer support team is always ready to assist you.
Why is COD not accepted?
At IndyGood, our decision to disable Cash on Delivery (COD) stems from our commitment to quality and sustainability. Here's why we've chosen prepaid ordering:
Preventing Food Waste
We specialize in perishable food items that have a limited shelf life. When a COD order is rejected, these delicate products become unusable, leading to unnecessary food waste. By requiring prepaid orders, we ensure that every product reaches a customer who genuinely wants and will receive it.
Convenient Payment Options
We've made prepayment incredibly simple. You can complete your purchase through multiple convenient methods, including:
UPI
Net Banking
Debit Cards
Credit Cards
Our Proven Track Record
We're proud of our robust business model, having successfully delivered thousands of orders and even gaining recognition in media. This demonstrates our reliability and customer trust.
Customer Support
We stand behind our products. If you encounter any issues, our dedicated support team is readily available through:
Phone
We're confident that once you try our prepaid ordering process, you'll enjoy the delightful culinary experience we've carefully crafted for you.
Returns & Refunds
How can I return my order?
We take product quality seriously and want to ensure your complete satisfaction. Here's our return policy:
Return Conditions
You can request a return if:
- The product arrives in a condition unfit for use
- The product has expired upon delivery
Return Process
Contact our customer support within 24 hours of delivery
Our team will carefully analyze and verify your claim
If verified, we will process your refund within 48 hours
How to Initiate a Return
Reach out to us through our customer support channels with details about the product condition and reason for return. We recommend having the following ready:
Order number
Delivery date
Specific details about the product's condition
Clear photographs (if possible) documenting the issue
Our goal is to resolve your concern quickly and ensure you receive a high-quality product or a full refund. We appreciate your understanding and commitment to maintaining our product standards.
How will the refunds be processed?
Refund will be initiated within 24 hrs of acknowledgement of an issue. It will be processed to the original payment source and will reflect within 5-7 days.